【Questions of Cash Out】How to exchange Coins for cash?

You can read, share, invite friends, participate in platform activities and collect Coins. You can exchange Coins into cash and remit them to your bank account. (Malaysia area exchanges Malaysian currency, Singapore area exchanges Singapore currency)

1. Open the app and click on the [Exchange] page.

2. Click on the amount you want to redeem for cash.

3. Please note: The first redemption withdrawal requires a mobile phone number (and email) to be used to receive notifications of redemption withdrawals. If you do not bind, you will not be able to submit an exchange withdrawal request.

4. Fill in your phone number according to the format of your local mobile phone number.
5. Click [Get Verification Code].

6. You will receive a verification code SMS notification within 10 minutes;

7. The verification code in the SMS notification: 6 digits, fill in the verification code input box.

8. Click the [Submit] button to complete the binding.

Precautions:

a) If there is no unreachable message in the SMS notification service, if the verification code is not received within 10 minutes, you can click [Get Verification Code] again to complete the binding;

b) It has not been able to receive a verification code SMS notification three times, which may be due to problems with compatibility between the platforms and the telecommunications company. In this case, please try to change the number of other telecommunications companies, you can use the phone number of your family or people around you.

c) Multiple attempts to complete the binding, please email our technical team for troubleshooting: cashzine.help1@gmail.com.
9. After successfully completing the binding, you need to complete the receiving bank information:

10. Malaysia: We offer 4 local banks as options for receiving banks: Maybank , Public Bank , CIMB and BSN ; these four banks are more secure in terms of network remittance security and therefore become our partner banks.

11. Choose your receiving bank.

12. Fill in the account number and account name of the receiving bank.

13. After making sure the information is correct, tap the submit button.

14. Singapore area: Temporary collection through Paypal .

15. Complete the submission. We will inform you of the progress of the account by SMS and email,

Please be patient.

Exchange withdrawal status description:

a) Platform payment: Our platform receives your withdrawal request and arranges the relevant payment process.

b) Platform payment completed: Our platform has remitted your redemption cash amount to your bank account, and then you will have to wait for your bank to collect the money.

c) Platform payment failure: If your payment information is incorrect, the platform payment will show failure, and the exchanged Coins will be returned to your account without worry.